Refund Policy

Effective date: 1 July 2026 Last updated: 23 July 2026

mybingo is operated by Exquee Solutions Pte. Ltd. (UEN 202550179Z). Every treat is small-batch and made to be enjoyed by a very good dog. Because our products are perishable frozen food dispensed from self-serve freezer machines, this policy explains when a refund or replacement is available and how to request one.

1. All sales are generally final

For food-safety and hygiene reasons, treats that have been successfully dispensed cannot be returned or exchanged, and sales are generally final. The exceptions below are where we will always make things right.

2. When you're entitled to a refund or replacement

We'll refund or replace your purchase if:

• The machine took payment but didn't dispense your treat.
• The machine dispensed the wrong item.
• The treat was defective on dispensing, for example clearly spoiled, contaminated, or damaged when it came out.
• You were charged more than once for a single purchase.

In these cases you can choose a replacement (same or equivalent item) or a refund to your original payment method.

3. What isn't covered

We're unable to refund for:

• Change of mind after a successful purchase.
• Your dog not liking a flavour. Tastes vary, and we can't predict every pup's preference.
• Improper storage after purchase. Treats are frozen and meant to be eaten soon after dispensing; melting or spoilage after you collect it isn't covered.
• Allergies or dietary reactions where the ingredient information was available on the product and at the machine. Please check ingredients and consult your vet if your dog has allergies or health conditions.

4. How to request a refund

Contact us within 48 hours of purchase with:

1. the machine location and the date and time of purchase;
2. your transaction reference or payment receipt; and
3. a short description of the issue, plus a photo if the treat was defective.

Reach us at:

• Email: hello@mybingo.sg
• WhatsApp: +65 8062 3993
• Instagram: @mybingo.sg

5. How refunds are processed

Once approved, refunds are issued to your original payment method. Please allow 7–10 business days for the amount to appear, depending on your bank or payment provider. Replacements can be collected from an agreed machine, subject to availability.

6. Machine faults and payment issues

If a machine is faulty, offline, or has taken payment without dispensing, let us know using the details above with the machine location and time. We'll verify against our machine and payment records and put it right promptly.

7. Wholesale, partnership, and bulk orders

Refunds and returns for wholesale, event, or partnership orders are handled separately under the terms of that specific agreement, not under this policy. Please contact us directly.

8. Your statutory rights

This policy is in addition to, and does not limit, any rights you may have under Singapore's Consumer Protection (Fair Trading) Act and other applicable consumer-protection law.

9. Changes to this policy

We may update this Refund Policy from time to time. The current version will always be posted here with the "Last updated" date.

10. Contact us

• Email: hello@mybingo.sg
• WhatsApp: +65 8062 3993
• Instagram: @mybingo.sg

This document is a draft template and does not constitute legal advice. Please have it reviewed by a qualified professional before publishing.