Privacy Policy

Effective date: 1 July 2026 Last updated: 23 July 2026

This Privacy Policy explains how Exquee Solutions Pte. Ltd. (UEN 202550179Z), trading as mybingo ("mybingo", "we", "us", "our"), collects, uses, discloses, and protects your personal data. We are committed to handling your personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).

By using our website (mybingo.sg), buying from our freezer machines, or contacting us, you agree to the practices described here.

1. Who we are

mybingo is a Singapore-based treat brand for dogs. We sell icy, dog-safe treats through smart freezer machines at dog-friendly parks and spaces around Singapore, and we operate the website at mybingo.sg.

For any privacy questions, contact us at hello@mybingo.sg.

2. What personal data we collect

We collect only what we need to run the service:

Information you give us

• Contact details when you email us, message us on WhatsApp, or reach out on Instagram (e.g. your name, email, phone/handle).
• The content of your enquiry, feedback, or partnership request (e.g. if you ask us to place a machine at your park, café, or condo).

Information collected automatically

• Basic website analytics such as pages visited, approximate location, device and browser type, and referring links. This may be collected via cookies and similar technologies (see Section 6).

Payment information

• Purchases at our freezer machines are cashless and processed by third-party payment providers. We do not collect or store your full card or bank details; those are handled directly by the payment provider.

We do not knowingly collect sensitive personal data, and our service is directed at pet owners, not children (see Section 10).

3. How we use your personal data

We use personal data to:

• respond to your enquiries, feedback, and partnership requests;
• operate, maintain, and improve our machines, website, and service;
• process and confirm transactions, and handle refunds or machine faults;
• send you updates or marketing only where you have opted in, and you can unsubscribe at any time;
• keep our service secure and prevent fraud or misuse; and
• comply with legal and regulatory obligations.

4. Our legal basis (consent and legitimate interests)

We rely on your consent where required under the PDPA, and otherwise process data as reasonably necessary to provide the service you have requested and to run our business (for example, responding to an enquiry you sent us). You may withdraw consent at any time (see Section 9).

5. Who we share your data with

We do not sell your personal data. We may share it with:

• Service providers who help us operate, such as payment processors, hosting and analytics providers, and communication tools, all under obligations to keep it confidential and secure;
• Professional advisers such as accountants or lawyers, where necessary; and
• Authorities or third parties where required by law, to enforce our terms, or to protect the rights, safety, and property of mybingo or others.

Some providers may process data outside Singapore. Where they do, we take reasonable steps to ensure a comparable standard of protection as required by the PDPA.

6. Cookies and analytics

Our website may use cookies and similar technologies to remember preferences and understand how the site is used so we can improve it. You can control or disable cookies in your browser settings, though some features may not work as intended. Our "Find us" page also embeds Google Maps; your use of that map is subject to Google's own privacy policy.

7. How long we keep it

We keep personal data only as long as necessary for the purposes above, or as required by law. In general, we keep enquiry emails and transaction records for one year, after which they are securely deleted or anonymised, unless a longer period is required by law (for example, tax and accounting obligations).

8. How we protect your data

We use reasonable administrative, technical, and physical safeguards to protect personal data against loss, misuse, and unauthorised access. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

9. Your rights under the PDPA

Subject to the PDPA, you may:

• access the personal data we hold about you and ask how it has been used;
• correct inaccurate or incomplete data;
• withdraw consent to our collection, use, or disclosure of your data; and
• ask us questions or make a complaint about how we handle your data.

To make a request, email hello@mybingo.sg. We may need to verify your identity, and we will respond within a reasonable time as required by law. Withdrawing consent may mean we can no longer provide certain services to you.

10. Children

Our products are for dogs and our service is intended for adult pet owners. We do not knowingly collect personal data from children. If you believe a child has provided us personal data, please contact us and we will delete it.

11. Third-party links

Our website may link to third-party sites and services (for example Instagram, WhatsApp, and Google Maps). We are not responsible for their content or privacy practices, and we encourage you to read their policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version here and revise the "Last updated" date. Material changes will be made clear where appropriate.

13. Contact us

Questions, requests, or complaints about privacy and personal data:

• Email: hello@mybingo.sg
• WhatsApp: +65 8062 3993
• Instagram: @mybingo.sg
• Data Protection Officer: Aaron (hello@mybingo.sg)

This document is a draft template and does not constitute legal advice. Please have it reviewed by a qualified professional and confirm it meets your obligations under the PDPA and any other applicable law before publishing.